Track and manage subscriptions throughout the customer lifecycle. Strengthen relationships, decrease churn, and increase lifetime value.
Your relationship with a customer extends beyond sign up and continues throughout the customer’s life. Over time, each customer builds a history of renewals, plan changes, personalized pricing, and promotional offers that you can manage through Chargify.
As your business scales, Chargify eliminates the compounding management burden by providing a centralized interface to track all subscription activity, ensuring everything is logged and nothing is lost.
Customize the sign up experience to remove friction and make it easy for visitors to become customers. Chargify offers multiple ways to sign up new customers:
Give your team access to a holistic view of every customer relationship. Support teams love the convenience and customers love the faster service.
Access plan changes, billing history, current balances, renewal dates, active coupons, notes, and much more.
Edit customer details and billing information, change plans, and modify component quantities or price points.
Adjust balances, apply discounts, process refunds, and record external payments.
Create one-time charges that can be processed either immediately or on the next scheduled billing cycle.
Chargify is robust and has allowed our internal business units to have more control of their membership base—all while helping automate and build efficiencies around our processes.
Customers can access their Billing Portal to upgrade/downgrade products, review billing history, and manage account related information. Chargify’s out-of-the-box Billing Portal is ready to use in minutes—no coding required—or build a custom solution using our API.
Automated email communication ensures that customers receive the information they need, when they need it, throughout the entire lifecycle. Highly customizable templates allow you to convey your company’s branding. Sample emails include:
With Revenue Alerts, you can define thresholds for revenue changes that trigger real-time emails and in-app notifications, allowing you to keep closer tabs on high-value conversions, expansion/contraction revenue, and potential churn risks.