Last week, we officially changed the Chargify pricing.  With these changes, more merchants were required to update their credit card information or put a credit card on file.  This resulted in last week’s top support question, “Why is my credit card getting declined?”

Answer: It can take Chargify up to 12 hours to update a merchant’s card on their account and until that time merchants may still receive messages in regards to their declined credit card.

There are two ways to resolve this issue, one better than the other.

  1. Update your credit card information through the hosted credit card page you are directed to in the dunning emails from Chargify.  In this scenario, your credit card information will update right away.
  2. Log into your Chargify account and update your credit card information through the card update page, “/account/payment_profile/edit”. If you do it this way, you will receive the dunning messages until the information is processed.  The changes should take effect within 12 hours or at midnight, when the information is processed; in which case you should no longer receive dunning emails.

We hope you find this information helpful.  If there are any questions you would like to see answered in next Monday’s post, tweet them to us at @Chargify.