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How To Build Customer Success Into Your Startup’s DNA

This is a guest post by Keri Keeling, VP of Customer Success & Operations at Bluenose. With over 12 years of experience, she has built customer success teams for SaaS vendors and companies that range in size from startup to publicly-traded. You’ve worked hard to get your first round of customers. The question at hand…now what…

Holding Effective Meetings With A Distributed Team

This is a guest post by Rachel Go, who is a content strategist, SEO writer, and inbound marketer. She loves writing about remote work, productivity, and workplace culture. Connect with her on Twitter @rgo_go or on her website. Meetings are widely regarded as a giant waste of time. Many times, everything that was said could…

Add Multiple Email Addresses to Customer Accounts

The Problem: Until this week, only one email address could be associated with a customer’s account in Chargify. The Solution: You can now add additional email addresses that will be cc’d on any system emails related to a subscription. Example emails include end of trial, upcoming renewals, statements, credit card expiration, failed transactions, and more. The Use…

How to Create Meaningful Benefits for Remote Employees

When people hear I work for a tech/software company, I tend to get questions like “so, you’re surrounded by ping pong tables and beer all day long?” Eh, not exactly. I explain Chargify is 100% distributed, so we don’t have a specific “office” that everyone goes into. Instead, my remote coworkers and I are spread…

Billing Portal Gets New Product Change Workflows

If you use Chargify’s Billing Portal, you can now control how product changes are handled when customers upgrade or downgrade. Base your strategy on one of the following workflows: Prorated Upgrades and Downgrades (default) ** Instant Product Change, No Proration (new) Delayed Product Change (new) ** “Prorated Upgrades and Downgrades” is set by default since…

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