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With the recent release of our subscription analytics and reporting tools, we’ve been thinking a lot about the most important metrics a SaaS company should track. There are so many options, it is easy for companies to get lost in a sea of SaaS metrics. The most successful companies narrow their focus onto a few key metrics, though those narrower set of metrics will be different for every company. Which got us wondering about top SaaS companies and which metrics they track. So we asked! We reached out directly and asked SaaS leaders:
“What are the 1 or 2 key Saas metrics your company obsesses over and why?”
This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based business. In the past 3 years, MacStadium has experienced a more than 5000% growth rate. I’m rarely speechless, but I admit to emitting a jaw-dropping silence the first time…
Your finance and accounting team will love our new Finance Report that provides a comprehensive view into all things revenue and collections. Historically, you would need to perform time intensive ad hoc reporting to consolidate total revenue, define the granular subcategories of revenue, and reconcile all transactions at the end of the month. The…
Churn: the archenemy of SaaS. Before you can understand the impact churn has on growth and ways to reduce it, you need to understand the the different types of churn and how they affect your subscription business. All churn isn’t created equal, so in today’s post we’re breaking down the different types of SaaS churn metrics,…
This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based business. Let’s face it…receiving, sorting through, and distributing postal mail is a pain. And with the rise of remote and distributed teams, sometimes it isn’t even possible. Earth Class Mail…
When it comes to accounting and financial reporting, there is no room for error. If numbers are off, accounts won’t reconcile and reports won’t be accurate. The completeness of these reports are heavily dependent on the underlying transactional data found in your billing system. Chargify solves the complexities of recurring billing for subscription-based businesses. QuickBooks…
If you use Chargify’s Avalara integration to automate calculating and collecting sales tax, we’ve added a layer of tax reporting to streamline your bookkeeping and accounting. The new Tax History Report breaks down the subcomponents of taxes by each tax type, jurisdiction, rate, and amount providing a comprehensive view into all things taxes. You can…
What’s not to love about an army of brand advocates championing your product to others and singing your praises on social media, review sites, and online forums? While most businesses would agree having product champions is awesome, over 50% of businesses don’t know who their brand advocates are. Even more surprising — 80% of the companies…
Over the last few months, we’ve been hard at work building the architecture needed to provide accurate, insightful analytics for subscription businesses. In January we rolled out Monthly Recurring Revenue (MRR) Analytics followed by Revenue Retention Analytics in February. Today we’re happy to announce two more analytics views added to Chargify’s arsenal of insights – Subscriber…
As a SaaS user, you can probably point to companies who provide you with the best user experience. You know it when you see it, right? But, how do you create an awesome UX for your SaaS customers? We decided to go straight to the experts at InVision and ask them what accounts for a…
