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Chargify Pricing: All Accounts Transitioned

As of today, all Chargify accounts affected by the pricing change have officially moved and any account previously in dunning, has been canceled.  For those merchants with a live site but no customers who chose to cancel, you can open your account again at any time and your balance will be set at $0. We…

Chargify Hosted Pages Overview

UPDATE: On December, 2, 2014, we announced “Hosted Signup Pages Get Renamed And Improved.” Hosted Signup Pages were renamed “Public Signup Pages.” Check out “Public Pages Intro” to learn more.  Original 2010 blog post: Since last week was Thanksgiving, the volume of questions that came into our support center was low.  We figured for this…

Why is my credit card getting declined?

Last week, we officially changed the Chargify pricing.  With these changes, more merchants were required to update their credit card information or put a credit card on file.  This resulted in last week’s top support question, “Why is my credit card getting declined?” Answer: It can take Chargify up to 12 hours to update a…

Why Do Credit Card Charges Fail?

There are a number of causes that can result in your customers’ credit card charges not being successful. Some of these causes start with your customer, with their bank, with your payment gateway/merchant account, or with your payment gateway settings in Chargify. Here’s a brief summary of areas where a failure can occur: Customer-Specific Credit…

Can I track billing data for multiple companies?

Last week, we had some customers wondering if they could track billing data for multiple companies using Chargify. Yes, you can. Chargify was created by our team at Grasshopper Group because we needed a recurring billing system for our subscription-based businesses.  When developing Chargify we had our customers’ same challenge in mind, to make sure…

Chargify Pricing Change Reminder

As we announced a few weeks ago, we’re currently in the process of changing our pricing here at Chargify (you can read the blog posts from our founders here and here).  We wanted to remind you that come midnight tonight, all price changes will become official. How will this affect you? Chargify will automatically transition…

What happens when I hit my plan threshold?

Every Monday, from this week on, we will be writing a post answering the top support questions from the previous week. Last week, we had a lot of questions come in from our customers wondering what happens when they hit their plan threshold.  This is a great question and we thought it would be beneficial…

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