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Feature Creep: What Causes It & How To Avoid It

Feature creep. Featuritis. Feature bloat. Creeping featurism. Bloatware. These all refer to the same thing, and it isn’t good. Feature creep (and its synonyms) is the “tendency to constantly add features which inevitably leads to complex products that are confusing and hard to use.” New York Times columnist David Pogue was one of the first…

How to Win Back Customers Before They Churn

Churn is the software-as-a-service (SaaS) company’s archenemy. Losing a customer is not just a one-time financial hit for a SaaS business—that loss of recurring revenue is magnified month after month.   But for SaaS companies, there is a bit of good news when it comes to churn: there is a gap of time between when…

How To Build Customer Success Into Your Startup’s DNA

This is a guest post by Keri Keeling, VP of Customer Success & Operations at Bluenose. With over 12 years of experience, she has built customer success teams for SaaS vendors and companies that range in size from startup to publicly-traded. You’ve worked hard to get your first round of customers. The question at hand…now what…

Holding Effective Meetings With A Distributed Team

This is a guest post by Rachel Go, who is a content strategist, SEO writer, and inbound marketer. She loves writing about remote work, productivity, and marketing strategies. Connect with her on Twitter @rgo_go or on her website. Meetings are widely regarded as a giant waste of time. Many times, everything that was said could…

Add Multiple Email Addresses to Customer Accounts

The Problem: Until this week, only one email address could be associated with a customer’s account in Chargify. The Solution: You can now add additional email addresses that will be cc’d on any system emails related to a subscription. Example emails include end of trial, upcoming renewals, statements, credit card expiration, failed transactions, and more. The Use…