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SaaS Freemium: How to succeed and how to fail…

Most SaaS companies adopt a free trial but these days many also find themselves muttering the  “f word”  and questioning . . . “Should we go freemium?” While freemium can propel a company to success, it can also suffocate a company’s financial and labor resources. In Chargify’s early days, we got bit by the freemium…

How to Master the Recurring Revenue Model

The membership economy is growing and with it comes a shift in revenue generation and consumer demands. Adapting to these changes isn’t optional. It’s a requirement for all companies seeking to stay in business. From software to healthcare, multiple industries are adjusting from standard one-time purchases to recurring revenue models. Customers would rather subscribe to on-demand…

TLS Upgrade Warning – What You Need to Know

On January 12, 2016, Chargify will no longer support TLS 1.0 or TLS 1.1 over HTTPS on the chargify.com domain. Any older browsers or API clients that do not support TLS 1.2 will no longer work after this date. This change is mandated by the PCI Security Council and affects all merchants and service providers…

Top 20 Chargify Getting Started Questions (and Answers)

Whether you’re just starting to research a billing solution like Chargify, or you’re getting started with a Chargify account, below are the 20 most frequently asked questions (and answers). Don’t see what you are looking for? We record all webinars that cover how to successfully configure Chargify and run your recurring revenue business and make…

Growing your business through referrals just got simpler

Chargify’s built-in referrals feature has helped drive thousands of signups for our customers. We’re happy to announce an improvement that makes using referrals much simpler. Previously: Customers had to share a unique referral sign up page URL Update: Similarly to coupon codes, referral codes can now be manually entered on public sign up pages –…

Dunning 101: The Art of Retaining Past Due Accounts

Dunning is the process of communicating with customers to collect payment of past due accounts prior to account cancellation. A successful dunning strategy will lead to increased revenue by decreasing churn. Click To Tweet While the primary purpose of dunning is to recover as much revenue as possible, communication in the dunning process can also foster…

Password Logins Come to Chargify’s Billing Portal

One of the most-requested features for our customer-facing Billing Portal has arrived!  Your customers can now log in to the Billing Portal using their email address and a password that they choose.  Additionally, we’ve made it easier for your customers to log in, whether they are using the new passwords or the old email Login…

Chargify Reporting (Part 2): Transaction Data Export

UPDATE: For up-to-date information please visit our Data Export support documentation. This is the second in a series of blog posts which will help you to get the most out of the data available in Chargify.  In our first “Chargify Reporting” blog post, we covered the export of customer and subscription data. You can also export…

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