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How To Win Back Cancelled Customers Before They Churn

Disclaimer: Churn may cause sleepless nights, heartburn, receding hairlines, and premature aging. It’s a subscription business’ archenemy. “The reason the SaaS churn rate dominates over virtually all other SaaS metrics is that SaaS churn is in direct opposition to growth; the primary objective of most SaaS businesses,” explains Joel York. Today, we’re bringing you some…

How To Build Customer Success Into Your Startup’s DNA

This is a guest post by Keri Keeling, VP of Customer Success & Operations at Bluenose. With over 12 years of experience, she has built customer success teams for SaaS vendors and companies that range in size from startup to publicly-traded. You’ve worked hard to get your first round of customers. The question at hand…now what…

Holding Effective Meetings With A Distributed Team

This is a guest post by Rachel Go, who is a content strategist, SEO writer, and inbound marketer. She loves writing about remote work, productivity, and marketing strategies. Connect with her on Twitter @rgo_go or on her website. Meetings are widely regarded as a giant waste of time. Many times, everything that was said could…

Add Multiple Email Addresses to Customer Accounts

The Problem: Until this week, only one email address could be associated with a customer’s account in Chargify. The Solution: You can now add additional email addresses that will be cc’d on any system emails related to a subscription. Example emails include end of trial, upcoming renewals, statements, credit card expiration, failed transactions, and more. The Use…

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