Posts by Lance Walley

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Why is my credit card getting declined?

Last week, we officially changed the Chargify pricing.  With these changes, more merchants were required to update their credit card information or put a credit card on file.  This resulted in last week’s top support question, “Why is my credit card getting declined?” Answer: It can take Chargify up to 12 hours to update a…

Why Do Credit Card Charges Fail?

There are a number of causes that can result in your customers’ credit card charges not being successful. Some of these causes start with your customer, with their bank, with your payment gateway/merchant account, or with your payment gateway settings in Chargify. Here’s a brief summary of areas where a failure can occur: Customer-Specific Credit…

Can I track billing data for multiple companies?

Last week, we had some customers wondering if they could track billing data for multiple companies using Chargify. Yes, you can. Chargify was created by our team at Grasshopper Group because we needed a recurring billing system for our subscription-based businesses.  When developing Chargify we had our customers’ same challenge in mind, to make sure…

Chargify Pricing Change Reminder

As we announced a few weeks ago, we’re currently in the process of changing our pricing here at Chargify (you can read the blog posts from our founders here and here).  We wanted to remind you that come midnight tonight, all price changes will become official. How will this affect you? Chargify will automatically transition…

What happens when I hit my plan threshold?

Every Monday, from this week on, we will be writing a post answering the top support questions from the previous week. Last week, we had a lot of questions come in from our customers wondering what happens when they hit their plan threshold.  This is a great question and we thought it would be beneficial…

WORKRZ takes Chargify Rails Rumble Challenge

Chargify recently sponsored a challenge, “Chargify: Most Potential to Monetize”, in the Rails Rumble event on October 16th through the 17th.  This event takes place over a 48 hour time span in which teams have to design, develop, and deploy their best attempt at a web property, given the time restraints, using Ruby and Rails….

Chargify Customers: Get Your Business Free Press

Grasshopper Group has teamed up with BostInnovation to bring you the Spreadable Startup Series. Our goal is to help startups, like you, get more press for your company by helping you tell your story. “We have partnered with BostInnovation to create the Spreadable Startup Series because we’re both passionate about entrepreneurship and know how important…

The Importance Of Being PCI Compliant

  With our recent announcement about PCI (Payment Card Industry) compliance here at Chargify, the new statistics put out by Verizon Business couldn’t have come at a better time. “PCI compliant companies are 50% less likely to suffer a data breach. “ In order to be PCI compliant, there are certain rigorous requirements companies must…

Chargify Sponsors Rails Rumble 2010

With several Rails developers here at Chargify and an even bigger Rails community in our customer base, we thought it would be great to sponsor this year’s Rails Rumble. This weekend, Rails developers from all over the world, including two teams from Grasshopper Group, will be competing in the 2010 Rails Rumble. What is Rails…

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