Posts by Lance Walley

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Who can help me implement Chargify?

Where Can I Get Someone to Help With My Chargify Integration, API Work and Programming? Last week’s top support question was, “Where can I get someone to help with my Chargify integration, API work, and programming?” The answer to this question is simple. If you are unable to implement Chargify yourself, we have put together…

API Change – Credit Adjustments

We’re making a small change to the Chargify API and we wanted you to know about it.  If you use the API to pull Transactions or create Credits, then you’ll want to read on to see what’s changing.  If you don’t do either of these things, you shouldn’t need to change anything.  Here are the…

What is a Free Customer?

NOTE: The information below related to Chargify’s 2010 pricing and business model. Please contact Chargify for up-to-date pricing. This past week our top support question was, “What is a free customer?”  Chargify’s pricing plans are based off of the amount of paying customers you have, so it is important to understand the difference between a…

Chargify Pricing: All Accounts Transitioned

As of today, all Chargify accounts affected by the pricing change have officially moved and any account previously in dunning, has been canceled.  For those merchants with a live site but no customers who chose to cancel, you can open your account again at any time and your balance will be set at $0. We…

Chargify Hosted Pages Overview

UPDATE: On December, 2, 2014, we announced “Hosted Signup Pages Get Renamed And Improved.” Hosted Signup Pages were renamed “Public Signup Pages.” Check out “Public Pages Intro” to learn more.  Original 2010 blog post: Since last week was Thanksgiving, the volume of questions that came into our support center was low.  We figured for this…

Why is my credit card getting declined?

Last week, we officially changed the Chargify pricing.  With these changes, more merchants were required to update their credit card information or put a credit card on file.  This resulted in last week’s top support question, “Why is my credit card getting declined?” Answer: It can take Chargify up to 12 hours to update a…

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