Posts by Kate Harvey

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How To Build Customer Success Into Your Startup’s DNA

This is a guest post by Keri Keeling, VP of Customer Success & Operations at Bluenose. With over 12 years of experience, she has built customer success teams for SaaS vendors and companies that range in size from startup to publicly-traded. You’ve worked hard to get your first round of customers. The question at hand…now what…

How to Create Meaningful Benefits for Remote Employees

When people hear I work for a tech/software company, I tend to get questions like “so, you’re surrounded by ping pong tables and beer all day long?” Eh, not exactly. I explain Chargify is 100% distributed, so we don’t have a specific “office” that everyone goes into. Instead, my remote coworkers and I are spread…

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