Posts by Adam Feber

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Dunning 101: The Art of Retaining Past Due Accounts

Dunning is the process of communicating with customers to collect payment of past due accounts prior to account cancellation. A successful dunning strategy will lead to increased revenue by decreasing churn. Click To Tweet While the primary purpose of dunning is to recover as much revenue as possible, communication in the dunning process can also foster…

Chargify Reporting (Part 2): Transaction Data Export

UPDATE: For up-to-date information please visit our Data Export support documentation. This is the second in a series of blog posts which will help you to get the most out of the data available in Chargify.  In our first “Chargify Reporting” blog post, we covered the export of customer and subscription data. You can also export…

Chargify Reporting: Customer and Subscription Data Export

UPDATE: For up-to-date information please visit our Data Export support documentation. This is the first in a series of blog posts aimed at helping you to get the most out of the data available in Chargify. Within Chargify, you can easily export your product, customer, subscription, and transaction data for any site at any time….

Invoice billing now allows customers to pay invoices online

Chargify supports two payment collection methods: Automatic Billing (credit cards, ACH, PayPal) and Invoice Billing (also called Net Terms Billing). For our merchants that use Invoice Billing, we are happy to announce a highly anticipated new feature: Pay Invoice Online This new feature saves businesses a lot of time and administrative headaches by allowing customers to immediately pay any invoice online, with a credit card, instead…

Invoice improvements to simplify mid-cycle billing

If you use Chargify’s invoice billing, we recently released two great features that make mid-cycle billing easy, so you can get paid for new charges without having to wait weeks or months for the next billing cycle. Add one-time charges and issue invoices now Prorate and immediately invoice for mid-cycle component updates 1. Add one-time charges…

Display custom fields on statements and invoices

Chargify’s custom fields allow merchants to accept and associate additional information (metadata) to customer subscriptions such as phone number, t-shirt size, hardware serial number, or whatever you may need. We recently added the ability to display these custom fields on statements and invoices. To display custom fields on statements and/or invoices, visit the Setup tab of your…

Twilio Integration for SMS Dunning Notifications

If you are not familiar with what dunning management is, it is the process of notifying customers about failed payments. These failed payments can come from a number of factors such as expired cards, insufficient funds, temporary holds, or general declines. Alerting your customers about these issues can be an extremely effective tactic to bring back at-risk accounts and…

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