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Achieving Customer Centricity Across all Organizations

Many companies talk about customer centricity or tote themselves as ‘customer centric’, but what does that actually mean? What is it? Why is it important? How do we implement it? These are all questions about customer centricity we ask ourselves.  So let’s start with our definition of customer centricity: To provide a truly excellent customer…

6 Things to Consider when Choosing a Billing Platform

There are multiple factors that should be taken into account when making the decision on which billing platform to choose. A billing platform is an essential part of any SaaS company and can impact your customers perception of your company leading to customer loyalty or frustration.  Changing any part of your back office is difficult,…

Monitor Critical Covid-19 Symptoms in Real-Time with Validic

As a data connectivity and remote monitoring platform, Validic has a deep understanding of health care and personal health data. They have the ability to help healthcare providers monitor people’s conditions through connected health devices such as smart watches, thermometers, and other tools in order to raise alerts and notifications when someone’s conditioning is worsening. …

Adapting with Chargify During a Pandemic

Due to our current economic climate caused by COVID-19, many of our customers have reached out looking for ways to support their end customers through their billing. To help, we put together a list of options that are already available in Chargify to help you better align with your customers’ changing needs. Our goal is…

How Pricing Drives Customer Loyalty

Despite the customer experience revolution that has taken place in the last few years, price is still a priority for the modern consumer. In a 2018 study, 75% of baby boomers and 62% of millennials highlighted price as one of the top drivers of brand loyalty. In other words, depending on your target market, optimizing…

How to Look At Your Data From a Pricing Perspective

The typical SaaS startup mindset is growth at all costs, with 89% of SaaS executives singling out new customer acquisition as a top priority. But, considering the initial sale is a minor part of the MRR or ARR of an established company, there’s not enough focus on retaining and maximizing the value of existing customers….

Chargify x Visa Trial Subscription Updates

For over a decade we have empowered thousands of businesses to manage the recurring revenue lifecycle and have stayed at the forefront of SaaS billing. With the new Trial Subscription requirements Visa is rolling out tomorrow, April 18, 2020, we have made a few updates to ensure you stay aligned with Visa’s recommended best practices…

Five Tips on Working from Home

The spread of coronavirus and rise in COVID-19 cases worldwide has led to increased challenges in every aspect of our interconnected world. As the world comes to grips with our “new normal”, more people than ever are working from home and dealing with an ever-changing reality. Even before this global health crisis struck, companies have…

Events-Based Billing: The Future of B2B SaaS Billing

A few weeks ago we announced our acquisition of Keen and how we integrated their platform into ours in order to completely disrupt the market with a brand new product, Events-Based Billing. We discussed the problem, the solution and how Keen + Chargify made this all possible here. Today, we answer what is Events-Based Billing…