If you do not know what dunning is, this post is definitely for you. Even if you currently have a dunning strategy in place, you’ll learn some tips below to retain more customers. Bottom line is, if you want to recover more revenue and reduce subscription churn, read on to learn about our new preconfigured…
We’re happy to announce that Chargify customer and friends over at Earth Class Mail have built an amazing Chargify Zendesk integration. If you use Chargify and Zendesk, this integration will save you a ton of time and help you provide quicker, better support. As an added bonus, it’s free to use and open source so…
If you run a physical subscription or a subscription box business, shipping from Chargify just got a whole lot easy-ARRrrr! We’re excited to announce a new integration with Pirate Ship, the only shipping software that’s solely focused on subscription shipping. Pirate Ship automates the previously painful & manual process of buying shipping labels. Not only does…
There is a big world of questions outside of just NPS and exit surveys that you should be asking your customers. If you’re not asking questions beyond these mediums then you don’t know your customers as well as you should. The good news is that your competitors are also likely to be failing at getting…
Everything we do at Chargify is centered around one core objective – to provide the tools that help subscription-based businesses grow and become successful. Since signup pages are such an important part of converting potential customers into paying customers, we’re extremely happy to announce that we have completely redesigned our public signup pages. What’s new?…
Remember the old days? There was just sales and support. And the line between the two was pretty clear. Then came customer success, and things got a little murky. “One of the most important things to understand about customer success is what it is not. It is not taking your sales or tech support team…
The following is a guest post by Steli Efti. Efti is the co-founder & CEO of Close.io, an inside sales CRM that allows users to make and receive calls with one click, automatically tracks all your emails, and minimizes manual data entry. I’ve spoken with thousands of founders, salespeople, and developers over the years and…
If you’ve read our blog before, you know we love learning from SaaS industry leaders who share their invaluable experiences with us (and our readers). While there are certainly plenty of resources on the topics below, our goal has always been to create posts full of actionable tips from leaders that have been there, done…
Many of you reading this blog weren’t even alive in 1968 when a piece of legislation passed giving rise to something that costs businesses billions every year. That piece of legislation is the “Truth In Lending Act” (TLA) which includes the Fair Credit Billing Act that gives consumers the right to dispute and correct credit card billing errors. Don’t get…
Last year we released a referral feature that has helped hundreds of Chargify merchants drive thousands of new signups. While the feature has been well received, there was an important use case that was not originally supported, until today – delayed referral credits… Delayed referral credits have been added to support merchants that offer free…
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by a remote team