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3 Ways to Reduce Customer Churn

  One of the most prominent hurdles SaaS companies face is how to track and reduce customer turnover, or churn. If you’re not careful, your business could find itself stuck on the dreaded “customer acquisition treadmill” and bleeding cash.  While churn can be measured monthly or annually, no matter how you cut it, churn is…

Events-Based Billing is the Future, Just Ask Elon Musk

tesla-billing

With the launch of Tesla’s Autopilot Full Self-Drive feature subscription service coming by the end of 2020, this could be the start of a shift in the way the automotive industry does business. Elon Musk, Tesla CEO and Co-Founder, has topped lists including Forbes Most Innovative Leaders and Forbes World’s Most Powerful People. He is…

Achieving Customer Centricity Across all Organizations

Many companies talk about customer centricity or tote themselves as ‘customer centric’, but what does that actually mean? What is it? Why is it important? How do we implement it? These are all questions about customer centricity we ask ourselves.  So let’s start with our definition of customer centricity: To provide a truly excellent customer…

6 Things to Consider when Choosing a Billing Platform

There are multiple factors that should be taken into account when making the decision on which billing platform to choose. A billing platform is an essential part of any SaaS company and can impact your customers perception of your company leading to customer loyalty or frustration.  Changing any part of your back office is difficult,…

Monitor Critical Covid-19 Symptoms in Real-Time with Validic

As a data connectivity and remote monitoring platform, Validic has a deep understanding of health care and personal health data. They have the ability to help healthcare providers monitor people’s conditions through connected health devices such as smart watches, thermometers, and other tools in order to raise alerts and notifications when someone’s conditioning is worsening. …

Adapting with Chargify During a Pandemic

Due to our current economic climate caused by COVID-19, many of our customers have reached out looking for ways to support their end customers through their billing. To help, we put together a list of options that are already available in Chargify to help you better align with your customers’ changing needs. Our goal is…