Why Your SaaS Customer Support Team Should Be Involved in the Sales Process
Customer support and sales alignment is a key component of a successful strategy.
6 Ways Your SaaS Company can Have Award-Winning Customer Support
Award-winning customer support for SaaS companies starts with a solid support team structure and a willingness to pay attention to each customer’s goals and challenges.
5 Ways to Transform Your SaaS Financial Model into an Operational Forecasting Tool
While running Flightpath Finance over the years, we have seen how a number of SaaS companies ranging from $1 to $15MM ARR forecast their financials. In this post, we will share our insights, focusing on tactics that will make your SaaS financial model more operationally focused and therefore more useful in supporting SaaS CEOs and…
Understanding Customer Lifetime Value and Acquisition Cost
Understanding CAC and LTV is crucial for the success of a SaaS business. Here’s more about how to calculate and analyze the cost of acquiring customers and those customers’ lifetime values.
Ultimate Checklist for Choosing the Right Payment Gateway for B2B SaaS
Choosing the right payment processor for your SaaS company is an important decision. After all, your customers trust you with their sensitive financial information. You have to make sure their details are safe. Moreover, you want to ensure that the payment process is smooth and that there are no hiccups. This is especially important if…
Is Your SaaS Business Ready to Expand Internationally? 6 Factors to Consider
Is your SaaS business ready for international expansion? Make sure you’ve done careful research and consider the following factors before you make any official moves.
Subscription Rockstars: How Design Pickle Went from Zero to Seven-Figure ARR in Less Than Three Years
Welcome back to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. We will analyze both their mistakes and their victories to draw lessons that you can apply to your business. And, of course, we will pay special…
How to Measure the Success of RevOps at Your SaaS Company
The right RevOps metrics can help give you a sense of whether or not your revenue-accountable systems, tools, and processes are aligned.
Customer-Specific Language Settings For Global Support & Expansion
Back in June, we released our new Language Settings, allowing merchants to translate customer-facing invoices into another language outside of English. Today we’re happy to take invoice localization to another level with the ability to create and set different languages for different customers in different parts of the world. To make it even more precise,…
How Business Experimentation Changed My Mindset About Health
It was never my dream to write a self-help book about health and wellness. I’m a tech entrepreneur and nerd with OCD, who grew up programming for fun. But over time, the decisions I made about what I put in my body and how I moved it started to have massively negative consequences. Like a…