Dunning 101: The Art of Retaining Past Due Accounts

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+-*Dunning is the process of communicating with customers to collect payment of past due accounts prior to account cancellation. A successful dunning strategy will lead to increased revenue by decreasing churn. Click To Tweet While the primary purpose of dunning is to recover as much revenue as possible, communication in the dunning process can also foster…

Password Logins Come to Chargify’s Billing Portal

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+-*One of the most-requested features for our customer-facing Billing Portal has arrived!  Your customers can now log in to the Billing Portal using their email address and a password that they choose.  Additionally, we’ve made it easier for your customers to log in, whether they are using the new passwords or the old email Login…

Chargify Reporting (Part 2): Transaction Data Export

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+-*This is the second in a series of blog posts which will help you to get the most out of the data available in Chargify.  In our first “Chargify Reporting” blog post, we covered the export of customer and subscription data. You can also export your transaction data for any date range. With this transaction data,…

Invoice billing now allows customers to pay invoices online

+-*Chargify supports two payment collection methods: Automatic Billing (credit cards, ACH, PayPal) and Invoice Billing (also called Net Terms Billing). For our merchants that use Invoice Billing, we are happy to announce a highly anticipated new feature: Pay Invoice Online This new feature saves businesses a lot of time and administrative headaches by allowing customers to immediately pay any invoice online, with a credit card, instead…

Invoice improvements to simplify mid-cycle billing

+-*If you use Chargify’s invoice billing, we recently released two great features that make mid-cycle billing easy, so you can get paid for new charges without having to wait weeks or months for the next billing cycle. Add one-time charges and issue invoices now Prorate and immediately invoice for mid-cycle component updates 1. Add one-time charges…

Display custom fields on statements and invoices

+-*Chargify’s custom fields allow merchants to accept and associate additional information (metadata) to customer subscriptions such as phone number, t-shirt size, hardware serial number, or whatever you may need. We recently added the ability to display these custom fields on statements and invoices. To display custom fields on statements and/or invoices, visit the Setup tab of your…

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