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3 Ways to Reduce Customer Churn

  One of the most prominent hurdles SaaS companies face is how to track and reduce customer turnover, or churn. If you’re not careful, your business could find itself stuck on the dreaded “customer acquisition treadmill” and bleeding cash.  While churn can be measured monthly or annually, no matter how you cut it, churn is…

Events-Based Billing is the Future, Just Ask Elon Musk

tesla-billing

With the launch of Tesla’s Autopilot Full Self-Drive feature subscription service coming by the end of 2020, this could be the start of a shift in the way the automotive industry does business. Elon Musk, Tesla CEO and Co-Founder, has topped lists including Forbes Most Innovative Leaders and Forbes World’s Most Powerful People. He is…

Achieving Customer Centricity Across all Organizations

Many companies talk about customer centricity or tote themselves as ‘customer centric’, but what does that actually mean? What is it? Why is it important? How do we implement it? These are all questions about customer centricity we ask ourselves.  So let’s start with our definition of customer centricity: To provide a truly excellent customer…