This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based businesses. NOTE: Leverage photo (above) by Noam Galai/Getty Images for TechCrunch. Sitting on hold with customer service. Devising an automated lead generation system for your business. Tracking down lost…
At Chargify, we love our pets so much we even have a #pets Slack channel! Inspired by InVision’s post about their team’s pets and to help celebrate Take Your Dog To Work Day, we thought it would be fun to introduce you to the dogs of Chargify: “Affectionately referred to as ‘Moose-Dog’ or ‘Horse-Dog,’ Bastian is all legs….
This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based businesses. Formstack was born out of a personal need for a simple form builder and had a humble beginning as a bootstrapped startup. Over a decade later, it has…
Anyone involved in a subscription-based business knows failed credit card transactions happen. But, there is a window of opportunity between when the failed transaction occurs and when your company cancels the account for non-payment. During that window, it’s mission critical to communicate with your customers in order to recover revenue. That lovely window is where…
This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based business. How did an insurance underwriter, kindergarten teacher, and real estate appraiser create a subscription box company that generated $1M in sales in their first year? This is the story…
The following is a guest post by Brad Smith. Smith is the founder of Codeless, a B2B content creation company. Sales is easy. If you’re the founder. Or working by yourself. It’s not so easy when you scale. Or try to hire others to do it. Fortunately, some of the best in the business have…
With the recent release of our subscription analytics and reporting tools, we’ve been thinking a lot about the most important metrics a SaaS company should track. There are so many options, it is easy for companies to get lost in a sea of SaaS metrics. The most successful companies narrow their focus onto a few key metrics, though those narrower set of metrics will be different for every company. Which got us wondering about top SaaS companies and which metrics they track. So we asked! We reached out directly and asked SaaS leaders:
“What are the 1 or 2 key Saas metrics your company obsesses over and why?”
This blog post is part of our Customer Spotlight series. Throughout the series we highlight Chargify merchants and the lessons learned as they grow their subscription-based business. In the past 3 years, MacStadium has experienced a more than 5000% growth rate. I’m rarely speechless, but I admit to emitting a jaw-dropping silence the first time…
Your finance and accounting team will love our new Finance Report that provides a comprehensive view into all things revenue and collections. Historically, you would need to perform time intensive ad hoc reporting to consolidate total revenue, define the granular subcategories of revenue, and reconcile all transactions at the end of the month. The…
Churn: the archenemy of SaaS. Before you can understand the impact churn has on growth and ways to reduce it, you need to understand the the different types of churn and how they affect your subscription business. All churn isn’t created equal, so in today’s post we’re breaking down the different types of SaaS churn metrics,…
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